Have a question about your order or one of our 3D-printed gaming accessories? Find answers to some of the most common questions about Ficking Games products, materials, shipping, customization, and digital files below.
Are Ficking Games products 3D printed?
Yes. Our products are 3D printed and made individually rather than mass-produced. Because of the nature of 3D printing, you may notice small layer lines, seams, or minor surface variations. These are normal characteristics of the manufacturing process and do not affect normal use.
Are your products made to order?
Many Ficking Games products are printed or assembled to order. This allows us to offer different colors, configurations, and designs without maintaining large quantities of every variation. Production time is separate from shipping time and can vary depending on current order volume.
What materials do you use?
Most of our products are printed using materials such as PLA, PETG, and TPU depending on the needs of the design. The exact material may vary by product.
Can I leave 3D-printed products in my car?
We don’t recommend leaving 3D-printed products in a hot vehicle or exposing them to prolonged high temperatures or direct sunlight. Some 3D-printing materials can soften or deform when exposed to excessive heat. Store your accessories in a cool, dry location whenever possible.
Do cards, dice, tokens, or other accessories come with the product?
Unless the product listing specifically says otherwise, cards, dice, tokens, deck boxes, trading card bundle boxes, and other items shown in photos are for demonstration purposes only. Please check the individual product description for exactly what is included.
Are your MTG accessories official Magic: The Gathering products?
No. Ficking Games accessories are independently designed and manufactured accessories and are not official Wizards of the Coast products. Magic: The Gathering, MTG, Commander, and related names and properties belong to their respective owners.
Are your Pokémon accessories official Pokémon products?
No. Ficking Games products are independently manufactured accessories and are not official Pokémon products. Pokémon and related names, characters, and properties belong to their respective owners.
Will your deck boxes fit sleeved cards?
Many of our deck boxes and organizers are designed specifically with sleeved trading cards in mind. Capacity varies depending on the product, sleeve thickness, and whether you’re using single or double sleeves. Check the individual product description for specific capacity and compatibility information.
Do your Bundle Box inserts include the Bundle Box?
No, unless specifically stated otherwise. Our Bundle Box organizers and inserts are designed to fit compatible trading card Bundle Boxes. The original cardboard Bundle Box and any cards, dice, or accessories pictured are generally not included.
How do the magnetic badges and emblems work?
Compatible Ficking Games products use magnets that allow badges or emblems to be removed and swapped. This makes it possible to change the appearance of compatible deck boxes without replacing the entire box.
Magnet safety: These products may contain small magnets and are not intended for young children. Keep loose magnets away from children and pets.
Can I order a custom color?
Available colors and options are shown on each product page. If you’re looking for a color combination that isn’t listed, contact us before ordering. We may be able to accommodate it depending on available filament and the product design.
Can you make a completely custom product?
Possibly. We design and manufacture our own 3D-printed gaming accessories, so some custom requests may be possible. Contact us with what you have in mind. More complicated design work may require additional time and cost.
How long does it take to make my order?
Production time depends on the product and current order volume. Because many items are made to order, your order may require additional time before it is ready to ship. Any estimated processing or handling time shown during checkout should be considered separately from carrier transit time.
How long does shipping take?
Shipping time depends on your location and the shipping service selected or provided for your order. Once an order has been handed to the carrier, delivery estimates are controlled by the carrier and may occasionally be affected by delays outside our control.
Will I receive tracking?
When tracking is available for your shipping method, tracking information will be provided after your order ships. Keep in mind that carriers sometimes require additional time before the first tracking scan appears.
What if my order arrives damaged?
If your order arrives damaged, contact us as soon as possible with your order information and clear photos showing the damage and packaging. We’ll review the issue and work with you on an appropriate solution.
What if there’s a problem with my order?
Contact us if you receive the wrong item, something is missing, or you believe there’s a manufacturing defect. Please include your order number and photos when applicable. This helps us understand and resolve the issue more quickly.
Do you accept returns or cancellations?
Return and cancellation eligibility depends on the item and the status of the order, particularly for made-to-order or customized products. Please review our current store policies for complete return, cancellation, and refund information.
Where are Ficking Games products made?
Ficking Games products are designed and 3D printed in Michigan, USA.
Do you sell your 3D-printing files?
Some Ficking Games designs are available as digital 3D-printing files on our Ficking Games MakerWorld profile, where you can download available models and print them yourself. Not every Ficking Games product is available as a digital file. Some designs are offered exclusively as finished physical products, so check our MakerWorld profile for the models currently available.
I still have a question. How can I contact you?
We’re happy to help. Use the contact options available on FickingGames.com and include as much information as possible about the product or order you’re asking about. If you’re contacting us about an existing order, including your order number will help us assist you faster.